SHIPPING

DELIVERY OPTIONS & CHARGES

Orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these time.

DELIVERY CHARGES

Option One - Australia Standard Delivery
$10.00 or FREE with any $60+ order.

Option Two - Australia Express Delivery
$15.00 or $5.00 with any $60+ order.

Estimated delivery times from warehouse dispatch:

Click here to check if your suburb is within the Express Post network.

Check the status of your order by going to Track My Order.

GIFT CARD DELIVERY

M·A·C offer both digital and physical Gift Cards for delivery.
Digital Gift Cards are sent via email and can take up to 4 hours to be delivered to your choice of email from the time the order is approved.

Posted physical Gift Cards are sent via Australia Post. A delivery fee of $4.95 applies per order per address, tracking is not available at this time. Please note that we cannot express deliver MAC Physical Gift Cards. During peak gifting periods, posted physical Gift Card orders may take up to 14 days for delivery. To avoid disappointment during these times, please considering ordering a digital eGift Card.

For Gift Card delivery queries, please contact our Gift Card customer service team on 1300 554 268.

CARBON NEUTRAL SHIPPING

M·A·C Cosmetics offsets carbon emissions from Australia shipping*.

*The Estée Lauder Companies Inc. is funding emission reduction projects to offset CO2e emissions, as a result of deliveries made from our M·A·C Australia fulfillment centre to our consumers’ delivery addresses.

DELIVERY RULES AND RESTRICTIONS

All orders require a signature upon delivery unless customers select “Authority To Leave” through their My Post account.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

• To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day.
• Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Orders may be delivered in one or more parts.
• We do not accept any liability whatsoever for delayed delivery caused by any third party outside of our reasonable control. As soon as you have received the goods, you will assume all risk in the goods.
• Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.
• If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.
• We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
• MAC Cosmetics Australia Online ships all orders from Sydney via Australia Post for Australian orders. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.
• For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

DELIVERY ADDRESSES

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry M.A.C Online only delivers online orders to Australia addresses.