M·A·C Frequently Asked Questions

What delivery options are available and how much will delivery cost?

M·A·C offer both physical and digital Gift Cards for delivery.
Posted gift cards will be attached to a carrier and sent via Australia Post within 5 days of order approval - delivery fee of $4.95 applies.
Digital gift cards take up to 4 hours to be delivered to your choice of email from the time order is approved.

Can I pick up my Gift Card order at a nominated M·A·C Store?

No, all Gift Cards orders purchased online will need to be delivered to your nominated address.

What is the minimum number of gift cards required for an order?

The minimum quantity of gift cards required for an order is one (1).

Are there different gift card designs available?

M·A·C offer one standard physical gift card design only and one digital gift card design. Please note, M·A·C paper gift vouchers purchased in M·A·C stores cannot be redeemed online.

What is a Digital Gift Card and how do I redeem a digital gift card?

A Digital Gift Card is a M·A·C Gift Card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message. They'll receive your personalised email in 4 hours. The recipient will need to print the Digital Gift Card to redeem in store.

How do I download my M·A·C Digital Gift Card?

Open the email received from 'M·A·C Digital Gift Cards' on your computer or mobile device and click on the gift card link.

Can I nominate another person and/or company to receive my gift card order?

Yes. You can order your gift cards and have the order delivered to any person.

Do gift cards ordered from M·A·C expire?

Yes. M·A·C Gift cards expire 1 year from the order being placed.

Where can I redeem M·A·C Gift Cards?

M·A·C physical and digital gift cards purchased at www.maccosmetics.com.au/giftcards are redeemable online only at www.maccosmetics.com.au. Please note, M·A·C paper gift vouchers purchased in M·A·C stores cannot be redeemed online.

Can I reload gift cards?

No. Once a gift card has been loaded, the card's value cannot be increased.

What if a gift card is lost or stolen?

Once gift cards are activated they should be treated like cash as lost or stolen gift cards cannot be replaced or refunded.

How do I check the status of my order?

You can check the status of your order by calling the Gift Card Help Desk 1300 554 268.

Need more information?

For more information please contact the M·A·C Gift Card Help Desk on 1300 554 268.