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For answers to common questions we receive, select a topic below.
We apologise for discontinuing your favourite M·A·C Cosmetics product - before doing so we take into account many important factors:
1. Another similar product has been developed which we feel provides better performance. 2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate. 3. Customer preferences, purchasing patterns.
We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the purchase amount.
When returning any part of your order, please include the original packing slip, noting the items being returned. Regrettably, delivery and handling fees are not refundable. If you purchased your item at a store, please understand that each store has its own return policy. We're sorry, but returns for purchases made in a M·A·C store or partnered retail location may not be returned to M·A·C Cosmetics Online. Ship to: M·A·C Cosmetics Online Returns Constellation House 3 Kite's Croft Business Park Warsash Road, Fareham, PO14 4FL 
M·A·C Cosmetics offers makeup consultations at all our M·A·C counter locations. Consultations offer you the opportunity to work with our professionally-trained M·A·C Artists. Enter your location in the bottom left Store Finder to find a M·A·C counter near you
Go to our Find Stores at the bottom left of the home page to locate M·A·C Cosmetics near you.
To enquire about positions available at a M·A·C counter, please send a cover letter and CV to:
Group Personnel Department M·A·C Cosmetics 73 Grosvenor Street London W1K 3BQ Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.
If you have a M·A·C Cosmetics Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.
For questions regarding the status of your order, you may contact our customer service representatives at 0870 034 2999 or by email. Please include your order number with all enquiries. 
Thank you for your interest in M·A·C Cosmetics. We are always in search of bright, energetic individuals to represent us.
To enquire about positions available in our corporate offices and corporate field positions, please send a cover letter and CV to: Group Personnel Department M·A·C Cosmetics 73 Grosvenor Street London W1K 3BQ Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.
Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back to M·A·C Program. By returning six [6] M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you receive a free M·A·C Lipstick of your choice as our thanks to you. Since 100% of the retail selling price of Viva Glam Lipsticks is provided to organizations that help people living with HIV/AIDS, these colours are excluded from this program.
In countries where it is permissible, the returned packaging is forwarded to appropriate waste management centres to recycle/reuse through energy recovery. M·A·C will continue to explore alternative means of waste disposal in all markets. 
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